ISO 17020



All courses can be run on an ‘in-house’ basis and modified to suit as required.

What is ISO/IEC 17020 for Inspection Bodies?

ISO/IEC 17020 specifies requirements for the competence of bodies performing inspection and for the impartiality and consistency of their inspection activities. Inspection bodies are characterised as one of three types A, B or C dependent on their level of impartiality. The standard defines criteria for assurance of quality in the operation of organisations who perform inspection.

The standard is applied to a wide variety of industries from process plant integrity through to vehicle inspection (including road, marine and aerospace), through to crimes scene investigations conducted by the police.

In the UK, accreditation to this standard is generally conducted by the United Kingdom Accreditation Service (UKAS) who prove both management system and technical assessment services.


Introduction to ISO/IEC 17020: 2012  Course

Overview

ISO/IEC 17020 ‘Conformity Assessment – Requirements for the operation of various types of bodies performing inspection’ specifies for general requirements which are used as the basis for independent accreditation.  The standard provides criteria for establishing an effective quality management system which provides confidence in inspection results and a structured basis for ongoing performance improvement.

This course provides in-depth training in the requirements of the standard, its relationship to other standards (eg ISO 9001 and ISO/IEC 17025) in the context of an overall effective management system.

The 1-day course describes the documents required to comply with the standard and discussion of action plan points for implementation allowing candidates to provide a structured introduction of the system leading to third party accreditation.

The course features interactive tutorials and workshops which provide case examples to illustrate the use and implementation of the standard.

  • Key Topics
  • Quality Management and the role of inspection bodies
  • Classification of inspection bodies (Type A, B and C)
  • Overview of ISO/IEC 17020 and its relationship with other related standards (ISO 9001, ISO/IEC 17025)
  • Principles of a quality management system audit against ISO/IEC 17020
  • Steps to implementing ISO/IEC 17020
  • Sources of information and further development

Structure

This 1-day course comprises a series of interactive tutorials, examples and team-based exercises.  Each attendee will receive a set of course notes and, on successful completion, a certificate.


Introduction to ISO/IEC 17020: 2012 – Forensic Applications Course

Overview

ISO/IEC 17020 ‘Conformity Assessment – Requirements for the operation of various types of bodies performing inspection’ specifies for general requirements which are used as the basis for independent accreditation.  The standard provides criteria for establishing an effective quality management system which provides confidence in results and a structured basis for ongoing performance improvement.  This standard has been adopted for use for forensic scene of crime applications.

This course provides an understanding of the content of the standard in the light of being utilised in a forensic application alongside the Forensic Science Regulator (FSR) Codes of Practice, ILAC G19 and UKAS RG201 documents.   It comprises a series of interactive tutorials and workshops to reinforce the training sessions.

Key Topics

  • Quality and quality management principles
  • The requirements of ISO/IEC 17020
  • The requirements of ILAC G19 and UKAS RG201
  • Interfaces with the FSR Codes of Practice
  • The quality management system
  • Documentation requirements
  • Implementation of the system

Structure

This 1-day course comprises a series of interactive tutorials, examples and team-based exercises.  Each attendee will receive a set of course notes and, on successful completion, a certificate.


Internal Auditing to ISO/IEC 17020: 2012 Course

Overview

ISO/IEC 17020 ‘Conformity Assessment – Requirements for the operation of various types of bodies performing inspection’ specifies for general requirements which are used as the basis for independent accreditation.  The standard provides criteria for establishing an effective quality management system which provides confidence in inspection results and a structured basis for ongoing performance improvement.

This course gives guidance on establishing a successful internal audit programme and shows how to carry out every stage of an audit effectively within an inspection body in an ISO/IEC 17020 context.

It comprises a series of interactive tutorials and workshops which provides a brief overview of the content of ISO/IEC 17020 and an in-depth insight into conducting effective audits of organisations who provide inspection services.

Key Topics

  • Quality Management and the need for audit
  • The requirements of ISO/IEC 17020
  • Establishing an audit programme
  • Selecting and training internal auditors
  • Planning an audit
  • Preparing checklists
  • Performing an audit
  • Reporting audit findings
  • Reviewing and verifying corrective action
  • Dealing with difficult audit situations
  • Auditing for improvement

Structure

This 2-day course comprises a series of interactive tutorials, examples and team-based exercises.  Each will receive a set of course notes and, on successful completion, a certificate.